A: Please check the side panel of the modem box for a sticker with a bar code and a set of numbers underneath the bar code. Look for a model numbers such as: 5634 or 56 followed by two or three letters. If the modem is installed, go to the start button on the desktop, settings, control panel and double click on the modem icon. You should find the model modem there.
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If the modem drivers are installed the model number should be displayed under the  Control Panel.
In Windows XP and 2000 click the Start button, Control Panel, Phone and Modems Options, then the Modems Tab/
In Windows 9X and ME click Start button, Settings, Control Panel, Modems.

If the modem drivers are not installed, you will have to open the computer and physically check the modem for the model number and chipset manufacturers’ name. Look for names, such as, Conexant, Smartlink, Intel, Texas Instruments, ESS, etc… Chipset are flat black or dark grey square or rectangular components on the modem.

Sample picture of  a chipset



Also look for bar code stickers with model numbers such as 5634, 5618, followed by two or three letters.

Warning do not open your computer if the modem came installed on the computer. Your computer may be still under warranty and opening computers still under warranty will void the warranty.  Contact your vendor to help you identify the modem.

Let us know if the modem is a PCI or ISA bus modem. PCI if it inserts into the smaller white slots, ISA if it inserts into the longer black slots.

If you have a laptop, (PCMCIA) modem, please provide the model numbers that are on the laptop modem.

If you are located in Europe or Asian please visit: www.c-com.com.tw for device drivers.

Also if your modem is a modem riser card (AMR or CNR or a Smartlink Chipset modem) you can download the drivers from: www.smlink.com

If you have a laptop, (PCMCIA) modem, please provide the model numbers on the back of the modem. Especially the FM number.

Q: Where can I get drivers for Windows 3.11?

A: Drivers are not use in Windows 3.1. Click on the Main icon, control panel, ports (choose the com port) for example com2 IRQ 3 or com1 IRQ 4 check the setting using the advanced button , set the baud rate to the maximum speed. Make sure that no other port or device is using the same IRQ setting.

Q: Why do I get such a slow connection?

A: Slow connections can be due to static or noise on telephone lines. The distance between your line and the telephone company's switching station effects the connection speed. The call route between your home and the ISP must have only ONE Analog to Digital conversion otherwise the speed can be effected.

Q: How can I upgrade my modem to V.90?

A: The only Archtek ISA modems that can be flashed to V90 are our 5634BRS, 5634RS and 5634BRV1 models. The only Archtek PCMCIA modems the can be flashed to V90 are our 5634PCA and 5634 PCC models. All 3334, 2834, V32Te/Ti, 1914, and 1414 series modems cannot be upgraded or flashed to V90.

Please note: The 5634BTS is V90 and does not need to be flash. Please do not flash this modem, will be damaged if flashed.

Q: I installed the modem correctly, but I can't I connect to my ISP.

A:  For Windows 9x and Windows ME. Double click on My Computer icon, dial-up networking, right click on your ISP icon, choose properties and check to see if the modem is chosen in the "Connect Using" box.

Q: What is the proper initialization string for my modem?

A: Generally with most modems a initialization string is not needed, but if there is a problem connecting to an ISP, please use AT&F or ATZ.

Q: I have the Call Waiting feature on my telephone line but the modem will not disconnect when I get an incoming call.

A: High speed modems treat in coming calls as line noise and they don't hang up.

Dialing *70, or #70, (with the comma in your modem settings) before each call, in most US areas, disables call waiting per call on touchtone phones. But this doesn't always work.

Q: What is the initialization string for Caller ID?

A: For ISA modems use: AT#CID=1       For PCI modems AT+VCID=1